FanXcloud Privacy Policy

This Privacy Policy explains how FanXcloud collects, uses, discloses, and protects personal information of website visitors, purchasers, and users who access our site and use our private cloud storage devices and related services. It complies with GDPR, CCPA, and other applicable global privacy regulations.

1. Information We Collect
2. How We Use Your Information
3. Information Sharing & Disclosure
4. Data Retention
5. Data Security Protection
6. Cross-border Data Transfer
7. Cookies & Tracking Technologies
8. User Privacy Rights
9. Policy Revision
10. Contact Us

We collect information you voluntarily provide and data automatically generated during service usage.

Account & Order Information

Full name, shipping and billing address, contact number, email address, payment details, order history, and device serial number.

Device & Operational Data

Device running status, storage usage, network logs, firmware update records, operation trails, remote access, and multi-device connection data.

Private Cloud Content Data

Photos, videos, documents, and other personal files stored locally on devices, including data generated by built-in AI album identification and classification features.

Automatically Collected Data

IP address, browser version, access timestamp, visited pages, and visitor device model.

Optional Submitted Information

User feedback, service inquiries, and personalized preference settings. We will not collect sensitive personal data without your explicit consent.

All collected data is used solely for legitimate business purposes:

• Process orders, arrange delivery, complete device activation, and provide after-sales technical support
• Troubleshoot faults, optimize remote access, multi-device synchronization, and intelligent album functions, and release firmware updates
• Maintain website operation, prevent fraud, and protect user accounts and private data
• Send product updates, guides, and promotional notifications (you may unsubscribe from marketing emails at any time)
• Fulfill legal obligations and respond to official regulatory requests

We do not sell, rent, or trade your personal information and private files to third parties. Data sharing only occurs in the following cases:

• Authorized service partners including Shopify, payment providers, logistics carriers, analytics, and advertising services, who process data strictly under our instructions
• Compliance with laws, judicial rulings, and government regulatory requirements
• Corporate merger, acquisition, or asset transfer (users will be notified in advance before data handover)

• Transaction and order data: retained for 7 years for tax and legal compliance
• Account-related data: kept until you submit a formal cancellation request
• Device logs, access, and browsing records: stored for 30 days only
• Marketing subscription data: preserved until unsubscription

All expired personal data will be permanently deleted or anonymized.

We apply industry-standard protection measures to secure your data:

• Full-site SSL encryption; local and transmitted device data are safely encrypted
• Strict internal access control and regular security vulnerability inspection
• Real-time abnormal access monitoring to reduce data leakage, loss, and tampering risks

Absolute internet security cannot be guaranteed. We will keep upgrading protection capabilities continuously.

Your personal data may be stored and processed in Hong Kong and the United States. Standard Contractual Clauses are adopted to ensure legal cross-border transmission and safeguard your privacy rights.

Cookies are used to enhance browsing experience:

• Necessary cookies: essential for website basic functions and cannot be disabled
• Analytics cookies: gather anonymous data to improve service performance
• Marketing cookies: deliver personalized product recommendations

You can adjust cookie preferences via browser settings or the website consent popup.

EU & UK Residents (GDPR)

You hold rights to access, correct, and erase personal data, request data portability, withdraw consent, and decline marketing communications.

California Residents (CCPA)

You have the right to check data usage details, delete personal information, opt out of data sharing, and receive fair, non-discriminatory service.

Submit privacy requests via our official email. We will verify your identity and reply within 30 working days.

We may update this policy periodically. Revised terms will be published on our official website. Major changes will be announced via site notice or account message. Continued use of our website and services indicates acceptance of the updated policy.

For privacy consultation and personal data requests:

• Email: privacy@fanxcloud.com
• Address: Unit 6A, 5/F, Po Lung Centre, 11 Hong Chao Road, Kowloon Bay, Hong Kong